Contact Us

Got a question or something you need help with?

Check our FAQ section at the bottom otherwise pop it in the form below and we’ll get back to you as soon as we can — usually within 8 hours, Monday to Friday. Alternatively email: admin@newlycoffee.co.uk

Thanks for reaching out, we’re here to help!

FAQs

What if my order hasn't arrived?

If your order has not arrived within the expected timeframe (5–7 days), please let us know, and we will promptly investigate and resolve the issue for you.

How much is delivery?

We offer a range of delivery options, including DPD and Royal Mail. Delivery charges vary as follows: Free for orders over £25, £2.25 for Royal Mail 2nd Class, £3.25 for 1st Class, and £4.00 for Next Working Day delivery.

What if I want to return my order?

Due to the perishable nature of coffee we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unop or unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

Do you ship internationally?

We operate within the UK only.

What if my gift card isn't working?

If for whatever reason your gift card voucher isn't working, please get in touch with us at admin@newlycoffee.co.uk and we will investigate this for you and resolve the situation.

Where is your coffee from?

We source our beans from various countries around the world, including Colombia, Guatemala, Costa Rica, El Salvador, Indonesia, Ethiopia, and Brazil. We emphasize sourcing high-quality, ethically produced beans. Check out our product descriptions for all the specific details! ☕️

What about allergens?

We do not add any additives to our coffee. All roasted from the green beans.

Coffee, in general, contains proteins that can trigger allergic reactions in susceptible individuals. These proteins include specific substances like Coffea arabica and Coffea canephora. Caffeine sensitivity can cause histamine release in some people, leading to itching, hives, or rashes. 

Quick Summary – How Our Terms Work

  • We’re UK-only – We only sell and ship within the UK.
  • What we sell – Coffee (whole, ground, drinks), gift cards, gear, and subscriptions.
  • How delivery works – Our third-party fulfilment team dispatches orders. Standard delivery is usually between 1 and 7 working days.
  • Returns & Refunds – Not happy? Let us know within 14 days. If it’s damaged or not to your taste, we’ll replace it or refund you.
  • Subscriptions – You can cancel anytime. No hard feelings.
  • Liability stuff – We’re not responsible for indirect losses or allergic reactions unless we’ve done something seriously wrong. But we’ll always follow UK law.
  • Your info – We keep your data safe and private. See our Privacy Policy.

For all the legal detail, read our full Terms & Conditions.