At Newly Coffee, it all started with a simple problem: working from home and settling for average coffee.
We were spending long days at our desk, craving that café quality cup that makes everything feel better, but instant wasn’t cutting it, pods felt flat, and we didn’t want to waste money (or time) on disappointing brews. That small frustration sparked the idea for Newly Coffee: a way to bring better coffee into the work-from-home routine.
We work with expert specialty roasters who roast each bag to the highest standard while we curate, brand, and deliver coffees that fit into your lifestyle, making it easy to enjoy exceptional quality coffee without leaving home.
All our coffee beans are ethically sourced from trusted farmers, supporting sustainable practices and empowering communities around the world. In fact, we support coffee-growing communities directly by automatically donating a portion of every coffee bean sale to the World Coffee Research program.
Newly Coffee is here to make your routine better, one cup at a time.
Delivery
We offer a range of delivery options, including DPD and Royal Mail. Most deliveries cut off at 3pm and charges vary as follows:
Royal Mail 2nd Class (usually 2-4 days) - £2.70
Royal Mail 1st Class (usually 1-2 days) - £3.90
DPD Next Working Day delivery (one hour delivery slot) - £4.80
Free Next Working Day for orders over £35
FAQs
What if my order hasn't arrived?
If your order has not arrived within the expected timeframe (5–7 days), please let us know, and we will promptly investigate and resolve the issue for you.
How much is delivery?
We offer a range of delivery options, including DPD and Royal Mail. Delivery charges vary as follows: Free for orders over £35, £2.70 for Royal Mail 2nd Class, £3.90 for 1st Class, and £4.80 for Next Working Day delivery.
What if I want to return my order?
Due to the perishable nature of coffee we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unop or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Do you ship internationally?
We operate within the UK only.
What if my gift card isn't working?
If for whatever reason your gift card voucher isn't working, please get in touch with us at admin@newlycoffee.co.uk and we will investigate this for you and resolve the situation.
Where is your coffee from?
We source our beans from various countries around the world, including Colombia, Guatemala, Costa Rica, El Salvador, Indonesia, Ethiopia, and Brazil. We emphasize sourcing high-quality, ethically produced beans. Check out our product descriptions for all the specific details! ☕️
What about allergens?
We do not add any additives to our coffee. All roasted from the green beans.
Coffee, in general, contains proteins that can trigger allergic reactions in susceptible individuals. These proteins include specific substances like Coffea arabica and Coffea canephora. Caffeine sensitivity can cause histamine release in some people, leading to itching, hives, or rashes.
Quick Summary – How Our Terms Work
- We’re UK-only – We only sell and ship within the UK.
- What we sell – Coffee (whole, ground, drinks), gift cards, gear, and subscriptions.
- How delivery works – Our third-party fulfilment team dispatches orders. Standard delivery is usually between 1 and 7 working days.
- Returns & Refunds – Not happy? Let us know within 14 days. If it’s damaged or not to your taste, we’ll replace it or refund you.
- Subscriptions – You can cancel anytime. No hard feelings.
- Liability stuff – We’re not responsible for indirect losses or allergic reactions unless we’ve done something seriously wrong. But we’ll always follow UK law.
- Your info – We keep your data safe and private. See our Privacy Policy.
For all the legal detail, read our full Terms & Conditions.